We offer Preventive and corrective maintenance services to our customers. Our maintenance methodology has evolved over several years and imbibes best practices. Our Competency in understanding business processes and technology enables us to offer the best to our customers. Use of proprietary and third-party tools aid us in delivering the best to our customers.
With minimum downtime and volatility, your applications stay optimally geared to provide rapid responses to key change requests and business requests.
We offer the following Application Maintenance services to customers:
- Managed Application Services
- Enhancement to Applications
- Post deployment support
- Migration Services from Legacy to New Technologies
Our application maintenance methodology consists of four key phases
- Pre-Transition
- Transition
- Maintenance
- Support
Pre-Transition
- Feasibility study
- As in Assessment
- Configure the right maintenance model for offshore including support processes
- Understand and document scope of work
- Understand key parameters for knowledge transfer and document them
- Identify team based on the platform in consideration
Transition
- Deploy offshore team and provide training
- Acquire complete knowledge on the environment for which maintenance and support needs to be provided
- Do dry-runs and quality testing for benchmarking
- Enhance and stabilize support processes based on benchmarks
- Schedule and distribute work load
Maintenance
- Provide offshore maintenance to change request activities including help desk support
- Review & Control
- Benchmark performance
- Enhance co-ordination and changes to support processes based on benchmarks
Support
- Provide Steady state support
- Take charge of entire maintenance operations including updates, versioning and end-user support
We provide maintenance & support for web applications & websites, packaged solutions, ecommerce store support including Yahoo and Amazon store sites, Database maintenance, Clustered configurations, document and content management applications |
